Delivery Charges

 

UK

Orders totalling up to £5.00 a flat fee – per order of £1.50

Between £5.01 and £10.00 a fee of £2.50

Between £10.01 and £40.00 a fee of £3.95

Orders over £40.00 - Free of charge

The order total is the total cart value BEFORE delivery costs are added.

 

Delivery methods and insurance.

For UK Deliveries we use either Royal Mail First or Second Class, or a recognised national courier, currently this is a ANC carrier. The national carriers will require a signature on delivery.

For delivery to Europe or the USA we use the Royal Mail, actual costs of these deliveries will be provided and agreed with the customer before orders are shipped. A signature will be required for all non-UK deliveries.

 

Packaging Used.

All deliveries will be securely packaged, and should arrive in first class condition. If your order arrives in a damaged state, please sign and note on the delivery form that the parcel was received in a damaged state and inform us immediately.

 

Delivery Times.

Delivery would normally be from stock. However, if an item is out of stock we will notify you by email and agree alternative arrangements before any order is posted. We aim to post all orders within 24 hours of being received and UK customers should receive their purchases within 5 working days. Delivery to non-UK destinations may take longer, however, all customers will be notified as soon as their order has been dispatched. We will keep customers fully informed at all times as to the status of their order.

 

No Quibbles Guarantee

 

Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, i.e. the item is faulty, defective, or you’ve just had a change of mind or it is not what you expected you may return the item to us unused in its original condition within 7 days for a prompt replacement, exchange or refund. We would respectfully request that you contact us at sales@candlegiftideas.co.uk, before posting the returns.

 

Returns and Refund Policy

You may cancel your order at any time prior to dispatch by emailing us at sales@candlegiftideas.co.uk, and we will re-credit your card immediately, un-cashed cheques will be posted within 1 day. Cashed cheques will be refunded within 12 working days of receiving your cancellation.

 

 If you wish to cancel your order after your order has been dispatched please email us at sales@candlegiftideas.co.uk, before returning your purchase within 7 days for a full refund of the cost of the item. Any refund will be made within the terms stated above on receipt of the returned goods arriving in the condition they were sent and suitable for resale. The cost of the delivery will be deducted from the refunded amount. If the goods were sent with "Free Delivery" then the cost of postage, paid by us, will be deducted from any refunds. The customer is responsible for postage for any returned items. We strongly recommend that the customer obtain proof of postage for any returned item(s) and we would respectfully, request that you notify us by email once the return items have been posted.

 

Any defective product should in the first instance be reported to us and in return we will, pursue a replacement or refund. If we see it appropriate, Lewis Retail Limited - Trading, as Candlegiftideas.co.uk will replace the item, at our discretion, however before any action is undertaken we will keep the customer fully informed.

Lewis Retail Limited - Trading as Candlegiftideas.co.uk accepts no responsibility for any injury arising from the use of any supplied products, especially arising from faulty or defective goods, or for any improper or inappropriate use of any product, or from allergies or adverse reactions. We strongly recommend that you read our Safe Use of Candles guidelines.
All purchases are made in acceptance of our terms and conditions.

Lewis Retail Limited - Trading as Candlegiftideas.co.uk cannot be held responsible for any delays in delivery due to postal strikes,  an increase in seasonal demands or the carrier company being unable to deliver due to no one being available to sign for ordered parcel or any other conditions which are outside our control.

 

 

At all stages your complete satisfaction is our aim so if you have any concerns or queries please contact us at sales@candlegiftideas..co.uk or phone us on 07854321372
and we will endeavour to do our best to assist and resolve any concerns you may have.

 

Your complete satisfaction is our aim